Privacy Policy

1. Introduction

Welcome to Tails Connect. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your information when you use our mobile application ("App"), website, and associated pet care marketplace services.

By downloading, registering with, or using the Tails Connect App, you agree to the collection and use of your information in accordance with this Policy. If you do not agree with these terms, please do not access or use our services.

2. Information We Collect

We collect several types of information from and about users of our App, including:

• Personal Account Details: Name, phone number, email address, profile picture, and role selection (Customer or Service Provider). We authenticate mobile numbers securely via Firebase OTP authentication.
• Pet Profiles: Pet names, pet type (dog/cat), breed, gender, date of birth, weight, vaccination records, allergies, photos, and veterinary medical notes.
• Service Provider Verification Documents: For verified partners, we collect identification documents including Aadhaar, GST registration certificate, and business licenses for safety and compliance.
• Location Data: With your permission, we collect precise or approximate geolocation coordinates to help you find nearby pet care services and display listings within a specific service radius.
• Booking & Transactions: Services selected, dates, timeslots, service prices, size-based pricing choices, reviews, ratings, and messaging logs between customers and providers.

3. How We Use Your Information

Tails Connect utilizes the gathered data for the following essential purposes:

• To set up, authenticate, and manage your account.
• To facilitate booking requests, matching algorithms, and provider notifications.
• To display verified pet business profiles, pricing size-charts, and customer ratings.
• To process identity verification documents for Service Provider partners.
• To send real-time push notifications, updates, booking approvals, and security alerts.
• To allow inside-app live chat and secure communications between users.
• To improve, optimize, and troubleshoot our application code and user experience.

4. Data Sharing & Third Parties

We respect your privacy and do not sell your personal data. We only share information in the following limited contexts:

• Between Users: Customer profile info and pet details are shared with service providers when booking is initiated. Business contact info is visible to booking customers.
• Service Providers: We use industry-standard cloud providers, secure database servers, and Firebase for OTP authentication and push notifications.
• Legal Requirements: We may disclose information if required to do so by applicable laws, court orders, or official regulatory requests.

5. Data Security

We implement comprehensive technical and administrative security measures (including secure OAuth protocol, JWT-based REST api authentication, and encrypted data transfer) to protect your personal information against unauthorized access, loss, or alteration. However, please note that no internet transmission is 100% secure.

6. Data Deletion & Your Rights

You have the right to access, update, correct, or request deletion of your account details and pet profiles at any time. If you wish to delete your account permanently, please contact our support team at support@tailsconnect.com. We will process your deletion request and remove your personal identification records from our active servers within 30 days, except where retention is legally mandated.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our app features or legal compliance guidelines. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date above.

8. Contact Us

If you have any questions or feedback regarding this Privacy Policy, please contact us at: